Description

Theory/Practice
1

Laboratory
3

Instructors

Antonio Galrão Ramos

Contents

1. Structure of a vehicle repair and maintenance enterprise
- The vehicle repair and maintenance process
- The characteristics of a vehicle repair and maintenance enterprise
- Location and layout of facilities
 

2. Programming and preparation of work
- Forecasting methods
- Information management
- The repair order
- The activities scheduling
 

3. Productivity analysis
- The workshop profitability
- The study of methods and times
 

4. Organization and management of inventory
- The management of the spare parts warehouse
- The inventory management
 

5. Customer service

Learning Outcomes

OB1: Analyse and define organizational structures of companies, particularly SMEs in the automotive sector.

OB2: Plan and prepare operational activities according to organizational requirements.

OB3: Estimate activity times, budgets, and costs to support operational decision-making.

OB4: Apply techniques for improving and optimizing workshop operations.

OB5: Manage inventory and stock control processes in automotive organizations.

OB6: Apply human resource management principles in operational environments.