Description

Theory
1

Theory/Practice
2

Instructors

Luis Miguel Ciravegna Fonseca

Contents

1. Quality
1.1. Basic concept
1.2. Approaches to Quality
1-3. Quality Gurus
 

2. Quality Management
2.1 ISO 9000 series international standards
2.2 Process approach
2.3. ISO 9001 Quality management systems
 

3. Other management systems (environment and health and safety)
 

4. Quality audits and certification
 

5. Quality costs
 

6. Quality Management and sustained success (ISO 9004.2018). Total Quality Management and Organizational Excellence. Quality 4.0. The EFQM Business Excellence Model 2020.

Learning Outcomes

The Student should be able to:
A- Understand the main quality management systems and models.
B- Know and be able to apply the ISO 9000 International standard series and other compatible management systems;
B- To apply quality audits as improvement and compliance tools to improve processes, product and services quality;
D- Identify and optimize quality costs;
E- Know other organizational excellence models that aim for sustained success.