Description

The objective of the course is for students to be able to demonstrate understanding of basic characteristics, functions and capabilities of ERP systems to develop an appropriate ERP implementation approach.

Requirements

None

Instructors

red. prof. dr. MARJAN HERIČKO

Contents

• Different types of organizations, their information needs, standard vs. specialized information solutions.
• Basic characteristics of ERP systems, history, main international and domestic vendors, selection of ERP system.
• Best practices and reference models.
• ERP implementation approaches and strategies, project organization, roles and responsibilities of the key organizational players.
• Overview of ERP solutions – main business functions/processes and solutions/components supporting planning, manufacturing, logistics, sales, distribution, quality management, financials, investments, human resources.
• ERP functionalities and integration mechanisms for collaboration and e-business (CRM, SCM, PLM, BI, PLM).
• Organization and management of help desk and customer support center.
• Outsourcing and SaaS model (Software as a Service).

Learning Outcomes

On completion of this course the student will be able to 

• explain the role and characteristics of enterprise resource planning systems,
• understand and examine typical ERP components and corresponding business processes they support,
• compare and evaluate ERP solutions,
• develop an appropriate ERP implementation strategy.

Planned Activities

• lectures,
• lab work,
• teaching and learning are done through the didactic use of ICT: business simulation game (ERPSim).

Assessment Methods and Criteria

• Computer skills: 50%
• Oral examination: 25%
• In-class participation: 25%