Description

The objective of this course is get the knowledge about service science and the importance of innovations for successful service modelling, design, delivery and governance, as well as to get familiar with the field of IT-based service development, deployment and management.

Requirements

Basic knowledge on development of information technologies and services is recommended.

Instructors

red. prof. dr. JOZSEF GYÖRKÖS

Contents

• Modern science: historical survey 
• Key challenges of service science. 
• Service systems, service economy, service ecosystems, new business and collaboration models. 
• Interdisciplinary nature of services science – business, security, social, cultural and technological aspects. 
• Complexity management - holistic view: technology- business-people. 
• European Research Area and Innovation Union 
• Analysis of service engineering techniques, strategies and methods. 
• Customer-centric development of services, value (co)-creation. 
• Service innovation – innovation vs. invention, innovation lifecycle, sustainable innovation environment, innovation culture organizational patterns. 
• Technology readiness levels. 
• Service metrics and monitoring. 
• Research funding systems. 
• Communication Science and Innovation.

Learning Outcomes

• demonstrate knowledge and understanding of service science and service engineering methods 
• use existing and design, develop and analyse new approaches and methods to conceptualize, design, develop, implement, deploy and manage/govern ITbased services 
• understanding the processes of innovation 
• understanding the processes of design thinking 
• understanding the processes of patenting 
• understanding the intellectual property rights

Planned Activities

• lectures, 
• project, 
• computer lab work.

Assessment Methods and Criteria

• Written examination: 50%
• Project: 30%
• Laboratory work: 20%